Introduction:
FANEX Establishment (referred to as "we" or "us") is committed to protecting the privacy of our customers' and website visitors' data. This policy has been prepared in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, and to clarify how we collect, use, and protect the data obtained through customer lead forms or the website.
We only collect the data necessary to provide our services, which includes: personal name and facility name, contact details (mobile number, email address), geographical location (city), and type of service or product of interest (e.g., central HVAC equipment, cold storage, industrial racking). Data is collected solely for the following purposes: direct communication to complete purchase orders or provide technical consultations, sending requested quotations and catalogs, and improving user experience on the website and developing our services.
Strict Confidentiality: We are committed not to sell, rent, or share our customers' data with any third parties or external marketing companies for their own purposes. Limited Access: No external party contracting with us (such as technical agencies) has the right to access the database except for technical support purposes and under strict Non-Disclosure Agreements (NDA). Secure Storage: Data is stored on secure servers using advanced encryption technologies to prevent unauthorized access.
Under Saudi regulations, you have the right to: view your data and know the purpose of its collection, request modification or update of your data, request the permanent deletion of your data from our records (right to be forgotten), and withdraw your consent to marketing communication at any time. We use cookies to improve website performance and track the success of advertising campaigns on platforms such as (Google, X, LinkedIn) without revealing the personal identity of the user to those platforms in a manner that violates regulations.
FANEX Establishment disclaims responsibility for any misuse of customer data resulting from the customer's negligence in protecting their login data or exposure to malicious software outside the website's control. FANEX Establishment assumes no responsibility for the privacy practices of any external websites (such as shipping companies or payment gateways) to which you may be directed through our website.
We retain service request and technical inspection data for the period necessary to provide technical support and ensure installation quality, or in accordance with Saudi regulatory requirements. We reserve the right to update these privacy terms to keep pace with changes in e-commerce regulations or data protection laws in the Kingdom.
By submitting a request for technical inspection or air conditioning equipment quotation, you consent to the processing of your data exclusively for the purpose of direct technical and commercial communication.
For any requests relating to the deletion or modification of your registered data with us, please email us at the approved email address: info@fanex.sa, or reach us at: Jeddah, Kingdom of Saudi Arabia.
Last Updated: April 2026